Statekraft’s Terms of Service

Using Statekraft

Welcome to Statekraft and our services as operated by Statekraft Pty Ltd (ABN 67 684 676 980) of Canberra, ACT in Australia. We encourage you to read these Terms carefully before using Statekraft’s website and applications, as this is a legally binding contract.

As an organisation committed to transparency, accountability and democratic resilience, it’s important to us that you’re aware of what you’re accepting as the terms of our products and services. If you can’t agree to our terms, we understand this means you won’t be using our products and/or services.

If after reading through these Terms of Service, you have further questions or comments, write to us at concierge@statekraft.au.

When we say ‘you’ or ‘your’, we mean both you and any entity or firm you’re authorised to represent. When we say ‘Statekraft’, ‘we’, ‘our’ or ‘us’, we’re talking about the Statekraft set of entities you contract with and pay fees to based on the edition of the Statekraft product you’re using.

When you create a subscription to use our products and accept these terms, you become a subscriber. If you’re the subscriber, you’re the one responsible for paying for your subscription.

You may be invited to subscribe to Statekraft through an invitation from your employer or member organisation such as an industry association or professional services firm. If you’re an invited subscriber, you must also accept these terms to use our services.

Whether you’re a subscriber or an invited subscriber, we grant you the right to use Statekraft’s products and/or services (based on your subscription type, your user role and the level of access you’ve been granted if you’re part of an enterprise subscription) for as long as the subscriber continues to pay for the subscription, until the subscription is terminated, or – if you’re an invited subscriber – until your access is revoked.

Subscriber admin role under an enterprise tier: If you are an admin for your team or organisation’s enterprise subscription, you take responsibility for fully controlling how your team or organisation’s subscription is managed and who can access it. For example:

• You decide who’s invited to use our services you’ve subscribed to and what kind of access the invited subscriber has. You can change or stop that access at any time.
• You’re responsible for resolving any disputes with any invited users over access to your subscription.
• You’re responsible for all your invited users’ activity.

Whether you’re an individual subscriber or enterprise subscriber, when you use our products and/or services, you agree to follow the rules in our ‘Do’s and Dont’s’ section below.

You undertake that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our products and/or services for your personal and/or professional obligations. You’re also responsible for ensuring you have a strong password (we recommend using a reputable password manager) and protecting your username and password from being stolen or misused.

We own rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property unless otherwise stated. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us, other than for the limited, non-transferable license (that cannot be sub-licensed) granted to you upon successful registration to access and use our services for your personal use or for your occupational use.

You must not use any part of the content on our Site for commercial purposes, including selling the content, promoting your business or developing a competing product without obtaining a license to do so from us or our licensor(s) (or other relevant approval).

Our services, including our website and applications, are directed to users who are at least 16 years of age and are residing in and using our services within Australia. We do not represent that content available on or through our Site is appropriate for use or available in other locations. If you access our services from outside Australia, you do so at your risk and you are responsible for complying with laws applicable to accessing our services from your location.

Your account and password

When you register to access a Statekraft application, you will be asked to provide us with certain information such as name, date of birth, job role and contact information as well as be prompted to enter a password. The information you provide on registration and at all other times, must be true, accurate, current and, to the best of your knowledge, complete.

You are solely responsible for maintaining the confidentiality of your account and your password and for restricting access to the device(s) on which you access your account. You must not disclose your account, password or any other data or information related to our security procedures to any third party. If you permit others to use your account, you agree to these Terms on behalf of all other persons who use the services under your subscription or password and you are responsible for all activities that occur under your account or password.

Unless expressly permitted by us in writing, you may not sell, rent, lease, transfer, share or provide access to your subscription to anyone else.

We have the right to disable any user account, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your account, password or user identification code, you must promptly notify us at concierge@statekraft.au.

Pricing

Unless you’re in a free trial or other offer period, you’ll need to pay for a subscription based on the pricing of your selected plan. The pricing details and other terms of your subscription tier are explained when you select your plan.

Your use of our services generally requires you to pay a monthly, or by your choosing an annual, subscription fee based on your subscription type (the subscription fee). The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page.

When you purchase a subscription for a Statekraft application, you grant us permission to automatically charge the subscription fee to your chosen Payment Method (which may be your saved Payment Method) at the beginning of each applicable payment period until you cancel your subscription.

Your access to the chosen application will not be established until we have approved your registration details and verified that the credit card or other payment information provided in your account details is current and accurate. You further agree that we may charge any other applicable fees to your chosen Payment Method, if disclosed to you in connection with your purchase, including credit card fees and any early termination fee.

You are required to keep your billing information current, complete and accurate (including when you get a new credit or debit card) and to notify us if your preferred Payment Method is cancelled (for instance, if your card is stolen).

We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a subscriber, we’ll make every effort to let you know. Subscription fees are inclusive of GST, as reflected as part of the pricing plan.

Unless otherwise indicated, any offer or price change will take effect at the start of the next subscription period following the date of the change. By continuing to subscribe after the offer or price change takes effect, you will have accepted the new offer or price. If you do not want to accept a change, please cancel your subscription before the change takes effect.

You’re responsible for paying all other external fees and taxes associated with your use of our products and/or services wherever levied. We may collect geographical location information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes.

Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that Statekraft offers. These might incur an additional fee that we’ll let you know about when you sign up for those services.

Occasionally we may offer a product or service at no charge – for example a beta product, or a time-limited trial account. Because of the nature of these services, you use them at your own risk.

Data security and privacy

We take security and privacy seriously. We really do – see the backgrounds of our team.

To help protect our products and/or services, your data and the publicly owned data we use to deliver Statekraft, we offer added security features such as multi-factor authentication which may become a requirement of use.

We’ve invested in technical, physical and administrative safeguards to do our part to help keep your data secure – though like all organisations, we cannot guarantee absolute security. We may notify you if we have reason to believe that someone or something has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our products and/or services until you verify that access was by an authorised user.

When you enter or upload your data into our products, we don’t own that data but you grant us a license to use, copy, transmit, store, analyse, and back up all data you submit to us through our products, including personal data of yourself and others, to: enable you to use our products; allow us to improve, develop and protect our products and/or services; create new products and/or services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such purposes.

You acknowledge that our Privacy Policy, which forms part of these Terms, describes how we process your own personal data that you enter into Statekraft’s applications, like your name and email address.

When you use our products and/or services, we may create anonymised statistical data from your data and usage of our products and/or services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our products and/or services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.

Content standards

Everything you and other users create in our applications or provide to us is “User Content”. Content standards apply to all User Content and use of social media features, which must comply with all applicable federal, state, local and international laws and regulations. You represent and warrant that your User Content will not:

• Contain any material which is defamatory, obscene, abhorrent, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
• Contain or promote sexual or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any patent, trade mark, trade secret, copyright or other intellectual
• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may conflict with these terms and our privacy policy https://www.statekraft.au/privacy.
• Be likely to deceive any person.
• Promote any illegal activity, or advocate, promote or assist any unlawful act.
• Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
• Impersonate any person or misrepresent your identity or affiliation with any person or organisation, including with us.
• Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Whenever you make use of a feature that allows you to upload content to a Statekraft application, or to contact other users in a Statekraft application, you must comply with these content standards.

You warrant that any such contribution complies with these standards. You will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer because of your breach of warranty. We may report any breach of your warranty to relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our services will cease immediately.

Maintenance, downtime and data loss

We make every effort to minimize any downtime – if we need to have some downtime to make improvements or complete maintenance, we will attempt to give you fair notice and try to do so outside of normal work hours.

Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our products and/or services.

We plan to release updates, modifications and enhancements to our products and/or services, and may in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email or when you log in).

Suspend or withdraw website or app

Limited functionality on our website is available to visitors who are not registered or subscribed users. Our applications are available to our registered subscribers with functionality consistent with subscription tiers (the Subscription Tiers are Nest, Perch, Council and Parliament).

We do not guarantee that our website or applications, or any content on them, are error-free and will always be available or uninterrupted.

We may suspend, withdraw or restrict the availability of all or any part of our website and applications for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal including through options including text, email, social media and on the Statekraft website.

You are also responsible for ensuring that all persons who access our website and applications through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Do’s and don’ts

Do provide feedback! You can do so via feedback@statekraft.au. We will endeavour to use it, and if so, may use it without restriction.

Do tell us if you experience what you think is a bug in our products and/or services. Screenshots of what you’re experiencing will help us determine if it is in fact a bug or something else.

Do link to our website, by contacting us at concierge@statekraft.au. We will grant permission to link to us provided you do so in a way that is fair and legal, does not damage our reputation or take advantage of it, and does not suggest any form of association, approval or endorsement on our part where none exists. The website in which you are linking must comply in all respects with our content standards set out in these Terms. We reserve the right to withdraw linking permission without notice.

Do read YouTube’s Terms of Service - by using Statekraft and our livestream features, you are also agreeing to be bound by the YouTube Terms of Service. These can be found at https://www.youtube.com/t/terms.

Don’t:

• Undermine the security or integrity of our computing systems or networks, including via unauthorised access and/ or unauthorised use.
• Use our products and/or services in any way that might impair functionality or interfere with other people’s use.
• Access any system without permission.
• Introduce or upload anything to our products and/or services that includes viruses or other malicious code.
• Share anything that may be offensive, violates any law, or infringes on the rights of others.
• Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our products and/or services. This includes not conducting, facilitating, authorising or permitting any text or data mining or web scraping in relation to our services provided via, or in relation to, our website and applications for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using or permitting, authorising or attempting the use of:
  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

Termination

You can easily terminate your subscription with one month’s written notice via concierge@statekraft.au. We may terminate your subscription as well with the same notice. If you violate these terms, we may terminate or suspend your subscription if you:

• breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach,
• breach any of these terms and the breach cannot be remedied, or
• or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction.

If your subscription is terminated, no refund is due to you, unless particular circumstances as described by Australian Consumer Law are present.

Your subscription continues for the period covered by the subscription fee paid or payable.

At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with the pricing plan.

If you fail to pay subscription fees, we will take reasonable steps to notify you of the failure. Subject to the processing and payment timing of your bank or credit or debit card provider if you do not pay within:

• 7 days of the date on which the subscription fees became due and payable, we may suspend your subscription, and
• 14 days from the date on which the subscription fees became due and payable, we may terminate your subscription.

In this case, you can reactivate your subscription by paying any outstanding subscription fees in full. No refund is due to you if you terminate your subscription or we terminate it in accordance with these terms.

Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.

Liability and indemnity

You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us arising from your use of our services or any third-party product, except for losses arising from:

• a breach of these terms by Statekraft, its employees, contractors or agents, or
• any gross negligence, wilful misconduct, fraud or material error that was solely the responsibility of Statekraft, its employees, contractors or agents.

For this indemnity, Statekraft will take reasonable mitigation measures where possible.

Our products and/or services and any third-party products are made available to you on an “as is” basis. Subject to the rights you have under the laws in the country where you live, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.

Our liability to you in connection with our products and/or services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows.

• We have no liability arising from your use of our products and/or services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
• For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
• Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.

Regardless of the above, our liability to you will not be limited if we aren’t legally allowed to limit it. Some examples of this might be if your loss came from our gross negligence, fraud or wilful misconduct.

Disputes

If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration or small claims court in Australia instead of in courts of general jurisdiction.

If it’s allowed by the laws in the country where we provide our services to you, you and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You’re solely responsible for resolving disputes between you and any other subscriber or invited subscriber.

Important points to know

Statekraft isn’t a professional services firm of any sort, and we’re not in the business of giving any kind of professional advice. We may provide you with information we think might be useful in making best use of the data and information we provide via our products and services, but this is not a substitute for professional advice and we are not liable for your use of the information in that way.

We do our best to manage what we can control. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control, including third party information, sites and links.

Any legal notice you send to Statekraft must be sent to concierge@statekraft.au. Any notices we send to you will be sent to the email address you’ve provided us through your subscription.

You must not use our services in violation of any export or trade embargo laws that apply to you.

The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these terms.

Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other subscriber or invited subscriber.

We will occasionally change these terms of use and, unless required by law, won’t apply changes retrospectively. If we make changes, we’ll make every effort to let you know - we also encourage you to check these Terms regularly as well.

Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion we mean our sole discretion.

Last updated on 30 September 2026.

Statekraft Pty Ltd
ABN 67 684 676 980
PO Box 762 Gungahlin ACT 2912

Statekraft and its subsidiaries are proudly made in Australia.