Acknowledgement of Country
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work – including in cyberspace. We also acknowledge the First Nations people of all nations globally and welcome you to our digital presence, which we are endeavouring to bring to your place soon.
Using Statekraft
Welcome to Statekraft. As an organization committed to transparency, accountability and democratic resilience, it’s important to us that you’re aware of what you’re accepting as the terms of our products and services.
If you can’t agree to our terms, we understand this means you won’t be using our products and/or services.
If after reading through these Terms of Service, you have further questions or comments, write to us at concierge@statekraft.au.
When we say ‘you’ or ‘your’, we mean both you and any entity or firm you’re authorised to represent. When we say ‘Statekraft’, ‘we’, ‘our’ or ‘us’, we’re talking about the Statekraft set of entities you contract with and pay fees to based on the edition of the Statekraft product you’re using.
When you create a subscription to use our products and accept these terms, you become a subscriber. If you’re the subscriber, you’re the one responsible for paying for your subscription.
You may be invited to subscribe to Statekraft through an invitation from your employer or member organisation such as an industry association or professional services firm. If you’re an invited subscriber, you must also accept these terms to use our services.
Whether you’re a subscriber or an invited subscriber, we grant you the right to use Statekraft’s products and/or services (based on your subscription type, your user role and the level of access you’ve been granted if you’re part of an enterprise subscription) for as long as the subscriber continues to pay for the subscription, until the subscription is terminated, or – if you’re an invited subscriber – until your access is revoked.
Subscriber admin role under an enterprise tier: If you are an admin for your team or organisation’s enterprise subscription, you take responsibility for fully controlling how your team or organisation’s subscription is managed and who can access it. For example:
- You decide who’s invited to use our services you’ve subscribed to and what kind of access the invited subscriber has. You can change or stop that access at any time.
- You’re responsible for resolving any disputes with any invited users over access to your subscription.
- You’re responsible for all your invited users’ activity.
Whether you’re an individual subscriber or enterprise subscriber, when you use our products and/or services, you agree to follow the rules in our ‘Do’s and Dont’s’ section below.
You undertake that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our products and/or services for your personal and/or professional obligations. You’re also responsible for ensuring you have a strong password (we recommend using a reputable password manager) and protecting your username and password from being stolen or misused.
We own rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property unless otherwise stated. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.
Pricing
Unless you’re in a free trial or other offer period, you’ll need to pay for a subscription based on the pricing of your selected plan. The pricing details and other terms of your subscription tier are explained when you select your plan.
Your use of our services generally requires you to pay a monthly, or by your choosing and annual, subscription fee based on your subscription type (the subscription fee). The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page.
We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a subscriber, we’ll make every effort to let you know. Subscription fees are exclusive of GST, as reflected as part of the pricing plan.
You’re responsible for paying all other external fees and taxes associated with your use of our products and/or services wherever levied. We may collect geographical location information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes.
Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that Xero offers. These might incur an additional fee that we’ll let you know about when you sign up for those services.
Occasionally we may offer a product or service at no charge – for example a beta product, or a time-limited trial account. Because of the nature of these services, you use them at your own risk.
Data security and privacy
We take security and privacy seriously. We really do – see the backgrounds of our team.
To help protect our products and/or services, your data and the publicly owned data we use to deliver Statekraft, we offer added security features such as multi-factor authentication which may become a requirement of use.
We’ve invested in technical, physical and administrative safeguards to do our part to help keep your data secure – though like all organisations, we cannot guarantee absolute security. We may notify you if we have reason to believe that someone or something has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our products and/or services until you verify that access was by an authorised user.
When you enter or upload your data into our products, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our products, including personal data of yourself and others, to: enable you to use our products; allow us to improve, develop and protect our products and/or services; create new products and/or services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such purposes.
You acknowledge that our Privacy Policy describes how we process your own personal data that you enter into Statekraft’s applications, like your name and email address.
When you use our products and/or services, we may create anonymised statistical data from your data and usage of our products and/or services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our products and/or services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
Maintenance, downtime and data loss
We make every effort to minimize any downtime – if we need to have some downtime to make improvements or complete maintenance, we will attempt to give you fair notice and try to do so outside of normal work hours.
Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our products and/or services.
We plan to release updates, modifications and enhancements to our products and/or services, and may in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email or when you log in).
Do’s and don’ts
Do provide feedback! You can do so via feedback@statekraft.au. We will endeavour to use it, and if so, may use it without restriction.
Do tell us if you experience what you think is a bug in our products and/or services. Screenshots of what you’re experiencing will help us determine if it is in fact a bug or something else.
Don’t:
- Undermine the security or integrity of our computing systems or networks.
- Use our products and/or services in any way that might impair functionality or interfere with other people’s use.
- Access any system without permission.
- Introduce or upload anything to our products and/or services that includes viruses or other malicious code.
- Share anything that may be offensive, violates any law, or infringes on the rights of others.
- Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our products and/or services.
- Resell, lease or provide our services in any way not expressly permitted through our products and/or services.
- Repackage, resell, or sublicense any leads or data accessed through our products and/or services.
- Commit fraud or other illegal acts through our products and/or services.
- Act in a manner that is abusive or disrespectful to a Statekraft employee, partner, or other Statekraft customer. We will not tolerate any abuse or bullying of Statekraft employees in any situation.
Termination
You can easily terminate your subscription with one month’s written notice via concierge@statekraft.au. We may terminate your subscription as well with the same notice. If you violate these terms, we may terminate or suspend your subscription if:
- you breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach,
- you breach any of these terms and the breach cannot be remedied, or
- you or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction.
If your subscription is terminated, no refund is due to you.
Your subscription continues for the period covered by the subscription fee paid or payable.
At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with the pricing plan.
If you fail to pay subscription fees, we will take reasonable steps to notify you of the failure. Subject to the processing and payment timing of your bank or credit or debit card provider:
- if you do not pay within 7 days of the date on which the subscription fees became due and payable, Xero may suspend your subscription, and
- if you do not pay within 14 days from the date on which the subscription fees became due and payable, Xero may terminate your subscription.
In this case, you can reactivate your subscription by paying any outstanding subscription fees in full. No refund is due to you if you terminate your subscription or Xero terminates it in accordance with these terms.
Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.
Liability and indemnity
You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us arising from your use of our services or any third-party product, except for losses arising from:
- a breach of these terms by Statekraft, its employees, contractors or agents, or
- any gross negligence, wilful misconduct, fraud or material error that was solely the responsibility of Statekraft, its employees, contractors or agents.
For this indemnity, Statekraft will take reasonable mitigation measures where possible.
Our products and/or services and any third-party products are made available to you on an “as is” basis. Subject to the rights you have under the laws in the country where you live, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
Our liability to you in connection with our products and/or services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
- We have no liability arising from your use of our products and/or services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
- For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
- Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.
Regardless of the above, our liability to you will not be limited if we aren’t legally allowed to limit it. Some examples of this might be if your loss came from our gross negligence, fraud or wilful misconduct.
Disputes
If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction.
If it’s allowed by the laws in the country where we provide our services to you, you and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You’re solely responsible for resolving disputes between you and any other subscriber or invited subscriber.
Important points to know
Statekraft isn’t a professional services firm of any sort, and we’re not in the business of giving any kind of professional advice. We may provide you with information we think might be useful in making best use of the data and information we provide via our products and services, but this is not a substitute for professional advice and we are not liable for your use of the information in that way.
We do our best to manage what we can control. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
Any legal notice you send to Xero must be sent to concierge@statekraft.au. Any notices we send to you will be sent to the email address you’ve provided us through your subscription.
You must not use our services in violation of any export or trade embargo laws that apply to you.
The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these terms.
Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other subscriber or invited subscriber.
We will occasionally change these terms of use and, unless required by law, won’t apply changes retrospectively. If we make changes, we’ll make every effort to let you know.
Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion we mean our sole discretion.
Last updated on 12 December 2025.
Statekraft Pty Ltd
ABN 67 684 676 980
PO Box 3903 Manuka ACT 2903
Statekraft and its subsidiaries are proudly made in Australia